Praise / Suggestions / Objections / Complaints

Dear customers,

Your satisfaction with our services is a goal we are committed to in each segment of our operations.

Any suggestions, praise or complaints that we receive from our customers represent an important guideline for further improvement. We therefore analyse your feedback in detail and use it for corrective action.

If you want to send us suggestions, praise and complaints, you can do so in several ways:

• by calling Raiffeisen Direct Info: 081 92 92 92

• by filling out the "Suggestions, praise, complaints" form - which you can request from an employee at each of our branches

• by sending a letter to Raiffeisen BANK dd Bosna i Hercegovina, Zmaja od Bosne bb, 71000 Sarajevo, for the attn. of Customer Complaint Management

• by filling out the online form "Suggestions, praise, complaints"

In this way, the Bank can also receive complaints against suppliers/potential suppliers.

You may rest assured that any information received from you, as well as your private data will be treated as confidential.

It is important for us that all our existing and future customers know that we will consider and respond to all suggestions, praise and complaints as soon as possible, in accordance with the applicable regulations of the regulatory bodies.

View the process of dealing with complaints that have been received by clicking HERE.

Kind regards,

Your Raiffeisen BANK

NOTE:
The creditor/Bank is obliged to deliver a response to the customer within 30 days (for the Federation of BiH and Brčko District of BiH) and 15 days (for the Republic of Srpska) from the date of submission of the written complaint, in a manner that confirms its receipt.