AUTOMATED ACCOUNT BALANCE CHECK BY PHONE!: Raiffeisen Direct Phone

The Raiffeisen direct phone service can be used by the owner of a savings or giro account opened at Raiffeisen bank, as well as the main user of a debit or credit card issued by Raiffeisen bank. The Raiffeisen direct phone service can only be used by private individuals/customers who are citizens of BiH.

In order to be able to use the Raiffeisen direct phone service, you must first call Raiffeisen direct info at 081 92 92 92 and connect with the operators.

Operators register users of this service over the phone, after which the user receives a PIN number in order to use it. With the assigned PIN number, the user of the service performs every future check of the balance of their accounts by phone.

In the event that the user forgets or loses their PIN, it is re-issued in the same way as the first time, completely free of charge.

Raiffeisen direct phone service cannot be used without a PIN number assigned by Raiffeisen bank. The assigned PIN number is used only for the Raiffeisen direct phone service and should not be linked in any way to the PIN number for using payment cards issued by Raiffeisen Bank!

Account balance can be checked in a few, simple steps:

1. You need to call Raiffeisen direct info at 081 92 92 92, after which you access the main menu. To access the account balance option, dial 3. After that, you will be asked to dial 1.

2. After dialling 1, you will hear the message: "Please enter your account number". The account number is entered as follows: For debit cards, enter the sixteen-digit transaction account number, For credit cards, enter the eleven-digit card account number from the statement, For savings and giro accounts, enter the eleven-digit account number; if the savings or giro account contains the "dash" character, it is necessary to enter the "star" character (*) instead.

Upon entering the account number, it must be confirmed by pressing the "hash" key (#) on the phone.

3. After confirming the account, a message will follow: “Please enter your PIN“. Upon entering your PIN to use the Raiffeisen Direct Phone service, it must be confirmed by pressing the "hash" key (#) on the phone.

4. An automated voice message with the balance of the account will follow.

 5. To return to the previous step at any part, just dial 9.

Using Raiffeisen direct phone services is completely free.

There is only the cost of the phone call, paid by the user of the service.