Compliments/Suggestions/Remarks/Complaints

Dear Clients,
Your satisfaction with our services is a goal to which we are dedicated in every aspect of our business.
All suggestions, compliments, and complaints we receive from our clients serve as important guidelines for further improvement, so we regularly analyze them in detail and take corrective actions based on them.

If you wish to send us suggestions, compliments, or complaints, you can do so in several ways:

- By calling Raiffeisen Direct Info: 081 92 92 92

- By filling out the "Suggestions, Compliments, Complaints" form, which you can request from our employee at any of our branches

- By sending a letter to Raiffeisen BANK dd Bosnia and Herzegovina, at the address Zmaja od Bosne bb, 71000 Sarajevo, with the note "Client Complaint Resolution Group"

- By filling out the online "Suggestions, Compliments, Complaints" form

In this way, the Bank also receives any complaints related to suppliers/potential suppliers.

Please note that all information we receive from you, as well as your personal data, will be treated as confidential.
It is important to us that all our current and future clients know that we will review all suggestions, compliments, and complaints and respond as quickly as possible, in accordance with the applicable regulations of regulatory bodies.

You can view the process of handling received complaints by clicking HERE.

Sincerely,
Your Raiffeisen BANK

NOTE: The creditor/Bank is obliged to provide a response to the client within 30 days (for the Federation of BiH and Brčko District BiH) and 15 days (for the Republika Srpska) from the date of submitting the written complaint, in a manner that confirms its receipt.