Commendations/Suggestions Complaints/Remarks

Your satisfaction with our services is a goal that we are committed to in each segment of our operations.

If you want to send us suggestions, commendations and complaints, you can do so in several ways:

By calling Raiffeisen Direct Info: 081 92 92 92

By filling in our form “Suggestions, commendations and complaints”, available from any branch employee and leaving it in the designated box at our branches.

By sending a letter to Raiffeisen BANK dd Bosna i Hercegovina, Zmaja od Bosne bb, 71000 Sarajevo, for the attn. of Customer Complaint Management.

By filling out the online form "Suggestions, commendations, complaints” at the link:

Online form

In this way, the Bank can also receive complaints against suppliers or potential suppliers.

You may rest assured that any information received from you, as well as your private data will be treated as confidential.

It is important for us that all our existing and future customers know that we will consider and respond to all suggestions, commendations and complaints as soon as possible, in accordance with the applicable regulations of the regulatory bodies.

The process of dealing with complaints received

Instructions

The creditor/Bank is obliged to deliver a response to the customer within 30 days (for the Federation of BiH and Brčko District of BiH) and 15 days (for Republika Srpska) from the date of submission of the written complaint, in a manner that confirms its receipt.

Any suggestions, commendations or complaints that we receive from our customers represent an important guideline for further improvement. We therefore analyse your feedback in detail and use it for corrective action.